Q: You're driving a coach carrying elderly people. You arrive at the scene of an incident. What should you do if the emergency services have already arrived?
Correct answer:
Tell your passengers what's happening without upsetting them
Explanation
At the scene of an incident, you should tell your passengers what has happened, while reassuring them that they're not in danger. Explain to them that the emergency services are dealing with it and they should remain on the coach.