Privacy Policy
The Driving Theory 4 All services are provided by Theory Training Solutions Ltd.
This Privacy Policy explains how Theory Training Solutions Ltd ("Theory Training Solutions Ltd," "we," "us," or
"our") collects, uses, and discloses your information. The Privacy Policy applies to all services and products,
except those products that have a separate Privacy Policy.
Where applicable, you consent to the use of your information as described in this Privacy Policy each time you
use our products or services, so we urge you to read this document in full, and
Contact Us if you have any questions.
Definition of "personal information"
Personal information is information that can be used to directly or indirectly identify you. Personal information
also includes anonymous information that is linked to information that can be used to directly or indirectly
identify you. Personal information does not include information that has been irreversibly anonymised or
aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to
identify you.
The kinds of information that we collect
Depending on the products and services you use, we collect different kinds of personal information from or about
you.
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Information you provide. We collect the personal information you provide—such as your name,
username, or email address—when you use our products and services, create an account,
Contact Us, participate in an online survey,
participate in community discussions or chat rooms, apply for employment, interact with us at in-person events, or otherwise interact with us.
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Information about payments. If you make a purchase, we collect some personal information in
connection with the purchase, but we do not collect or store your payment details. Payment details entered
on our secure forms are passed directly to payment gateway providers and in these instances we do not see
your credit card details. If you make payment by phone then we do see your credit card details. Credit card
numbers are used for processing payment only and are not retained for marketing purposes. We do not store
credit card details.
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Information about use of our services and products. When you visit our websites or
applications, we may collect information about the type of device you use, your device’s unique identifier,
the IP address of your device, your operating system, the type of Internet browser that you use, usage
information, diagnostic information, browsing information, session summary information, file attributes
(including attributes for photos, videos, music, and documents), and location information from or about the
computers, phones, or other devices on which you install or access our products or services. We may gather
some of this information automatically. Where available, our services may use GPS, your IP address, and
other technologies to determine a device’s approximate location to allow us to improve our products and
services.
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Information from third parties. We may collect information from third parties, including
business partners and marketing agencies. This includes your contact information from marketing partners
when we engage in joint marketing or co-branding activities, your IP address or location information from
service providers to offer certain products and services relevant to your location, and data from your
social networks to authenticate your product use with us, or that you grant permission to our products or
services to access.
How we use this information
Generally speaking, we use personal information to provide, improve, and develop our products and services, to
communicate with you, to offer you targeted advertisements and services, and to protect us and our users.
Theory Training Solutions Ltd collects, processes, and determines how to process your personal information as
data controller for the following purposes:
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Providing, improving, and developing our products and services. We use personal information
to help us provide, improve, and develop our products, services, and advertising. This includes using
personal information for purposes such as data analysis, research, and audits. Such processing is based on
our legitimate interest in offering you products and services and for business continuity. If you enter a
sweepstakes, contest, or other promotion, we may use the personal information you provide to administer
those programs. Some of these activities have additional rules, which may contain further information about
how we use personal information, so we encourage you to read those rules carefully before participating.
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Communicating with you. Subject to your prior express consent, we may use personal
information to send you marketing communications in relation to Theory Training Solution’s own products and
services; communicate with you about your account, transactions, or employment requests; and inform you
about our policies and terms. Also subject to your prior express consent, we may share your personal
information with third-party partners who may send you marketing communications in relation to their
products and services. If you no longer wish to receive email communications for marketing purposes, please
Contact Us to opt out. We may use your information to process and respond to your
requests when you contact us.
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Offering and measuring targeted advertisements and services. Subject to your prior express
consent, we may use personal information to personalise your experience with our products and services, on
third-party websites and applications, and to determine the effectiveness of our promotional campaigns.
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Promoting safety and security. We use personal information to help verify accounts and user
activity, as well as to promote safety and security, such as by monitoring fraud and investigating
suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based
on our legitimate interest in helping ensure the safety of our products and services.
Cookies and similar technologies
We use cookies and similar technologies to provide, protect, and improve our products and services, such as by
personalizing content, offering and measuring advertisements, understanding user behaviour, and providing a
safer experience.
You can remove or reject cookies using your browser or device settings, but in some cases doing so may affect
your ability to use our products and services.
Please read our Cookie Policy to learn more about how we use cookies and the choices
you have.
How your information is shared
We make certain personal information available to strategic partners that work with us to provide our products
and services or help us market to customers. Personal information will only be shared by us with these companies
in order to provide or improve our products, services, and advertising; it will not be shared with third parties
for their own marketing purposes without your prior express consent.
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Service Providers. We share personal information with companies that provide services on
our behalf, such as website hosting; email services; marketing; sponsoring of sweepstakes, contests, and
other promotions; auditing; payment processing; fulfilling customer orders; data analytics; providing
customer support; conducting customer research and satisfaction surveys; and other services that assist in
selling our products and services. These companies are obligated to protect your information and may be
located wherever we operate.
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Corporate Affiliates and Corporate Business Transactions. We may share personal information
with all Theory Training Solutions Ltd-affiliated companies. In the event of a merger, reorganization,
acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of
our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and
all personal information to the relevant third party.
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Legal Compliance and Security. It may be necessary—by law or as a result of legal process,
litigation, or requests from public or governmental authorities within or outside your country of
residence—for us to disclose personal information. We may also disclose personal information if we determine
that for purposes of national security, law enforcement, or other issues of public importance, disclosure is
necessary or appropriate. We may also disclose personal information if we determine in good faith that
disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms
and conditions, investigate fraud, or protect our operations or users.
Your rights
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date.
Depending on where you live, you may have the rights described below.
You can help us maintain the accuracy of your information by notifying us of any changes to your account details.
You can do this via the secure account details management web pages.
You have the right to access, correct, or delete the personal information that we collect. You are also entitled
to object to or restrict, at any time, the further processing of your personal information. You have the right
to receive your personal information in a structured and standard format. You may lodge a complaint with the
competent data protection authority regarding the processing of your personal information.
To protect the privacy and the security of your personal information, we may request information from you to
enable us to confirm your identity and right to access such information, as well as to search for and provide
you with the personal information we maintain. There are instances where applicable laws or regulatory
requirements allow or require us to refuse to provide or delete some or all of the personal information that we
maintain.
You may Contact Us to exercise your rights.
We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.
Closing accounts
We will retain your personal data until you request that your account be closed. If you wish to close your
account, please email us at support@drivingtheory4all.co.uk.
Once your account is closed, we have no obligation to retain your personal data and may delete any or all of it
without liability. However, we may keep certain information if we believe it is necessary to prevent fraud or
future abuse, if required by law, or for legitimate purposes, such as analysing non-personal information,
account recovery, auditing our records, or enforcing our rights and obligations under agreements.
Third party websites and services
Our products and services, including our websites and digital media properties, may contain links to or the
ability for you to access third-party websites, products, and services. We are not responsible for the privacy
practices employed by those third parties, nor are we responsible for the information or content their products
and services contain. This Privacy Policy applies solely to information collected by us. We encourage you to
read the privacy policies of any third parties before proceeding to use their websites, products, or services.
Data security and retention
All information you provide to us is stored on secured servers in the UK. However, please be aware that
transmitting data over the internet is never completely secure and is done at your own risk.
Although we will do our best to protect your personal data, we cannot guarantee the security of your data
transmitted to our site. Once we receive your information, we use strict procedures and security features to try
to prevent unauthorised access.
It is important that you take precautions to protect against unauthorised access to your Theory Training
Solutions Ltd products, account credentials, and computers or other devices. If you feel that the security of
your account or personal information has been compromised, please Contact Us
immediately. Please be aware that, despite our efforts, no security system is impenetrable. In the event of a
security breach, we will promptly notify you and the proper authorities if required by law.
How long do we store your personal data?
We will keep your personal data for as long as you use our services or until you request that we close your
account, unless a longer retention period is required or permitted by law. If you wish to close your account,
please email us at support@drivingtheory4all.co.uk.
It is important that you take precautions to protect against unauthorised access to your Theory Training
Solutions Ltd products, account credentials, and computers or other devices. If you feel that the security of
your account or personal information has been compromised, please immediately Contact
Us. Please be aware that, despite our efforts, no security system is impenetrable. In the event of a
security breach, we will promptly notify you and the proper authorities if required by law.
We will retain your personal information for as long as it is necessary to fulfil the purposes outlined in this
Privacy Policy, unless a longer retention period is required or permitted by law.
Children
We do not knowingly collect, use, or disclose information from children under 18. If we learn that we have
collected the personal information of a child under 18, we will take steps to delete the information as soon as
possible. Please immediately Contact Us if you become aware that a child under 18 has
provided us with personal information.
Changes to this privacy policy
We may periodically change this Privacy Policy to keep pace with new technologies, industry practices, and
regulatory requirements, among other reasons. We expect most such changes to be minor. Any non-material changes
will take effect immediately upon posting of an updated Privacy Policy. There may, however, be cases where
changes to the Privacy Policy may be more significant. In such cases, we will provide you either a prominent
notice of such changes before they take effect or by directly sending you a notification.
Your continued use of our products and services after the effective date of the Privacy Policy means that you
accept the revised Privacy Policy. If you do not agree to the revised Privacy Policy, please refrain from using
our products or services and Contact Us to close any account you may have created.
How to contact us with questions
If you have any questions regarding this Privacy Policy or its implementation, you may e-mail us at
support@drivingtheory4all.co.uk. You also may write to us at:
Theory Training Solutions Ltd,
Lodge House,
Lodge Lane,
Colchester,
CO4 5NE
Date of last revision – 30 January 2025
Cookie Policy