1. All software and services provided by Theory Training Solutions
Ltd (the company) are on an "as is" basis with no warranties of any kind.
This does not affect your consumers' statutory rights.
2. "the company" grants you a non-exclusive, non-transferable,
royalty-free, limited licence to use the binary form of the software provided by
"the company". Redistribution of programs owned by "the company",
unless explicitly granted by "the company", is strictly prohibited.
3. All content included on this site, including text, graphics,
logos, button icons, images and software, is the property of "the company"
or its content suppliers and is protected by international copyright laws. All programs
used on this site are the property of "the company" or its software suppliers
and are protected by international copyright laws. Any attempt at reverse engineering,
disassembly, or decompilation of programs, unless it is explicitly permitted, is
prohibited by law.
4. "the company" may send notices to you via either email
or regular mail. "the company" may also provide notices of changes to
the terms or other matters by displaying notices or links to notices to you generally
on the services provided by "the company".
5. While it is not "the company"'s intent to monitor
your online communications, "the company" reserves the right to edit or
remove content that we become aware of and determine to be harmful or offensive
to the general public. Termination or suspension of your account may result as a
consequence of violation of this rule.
6. The integrity of this system relies on proper use of email as
a message passing media. The use of the email system, directly or indirect as a
spamming tool, or other than it is intended, is prohibited.
7. "the company" reserves the right at any time and from
time to time to modify or discontinue, temporarily or permanently, the services
(or any part thereof) with or without notice. In the case of permanent discontinuation
of service all customers with unexpired subscriptions would be entitled to a full
refund of our service charge, excluding any monies passed to the Driver and Vehicle Standards
Agency for a test booking as any such test would still stand. "the company"
will not be liable for any consequences or losses arising from our site becoming
unavailable for a period of time due to circumstances beyond our control; such circumstances
may for example include telecommunications problems or data centre environment problems.
Any customers unable to complete their Pass Protection or Pass Protection Plus requirements
prior to their tests due to service unavailability would be entitled to a full refund
of our service charge, excluding any monies passed to the Driver and Vehicle Standards Agency
for a test booking as any such test would still stand.
8. You are expected not to use the services provided by "the
company" for any unlawful activities not otherwise covered above, including
but not limited to, attempting to compromise the security of any networked account,
a site or a country. Appropriate legal procedures will be pursued when "the
company" is aware of any of these activities.
9. Sharing of user accounts is not permitted nor is the publication
of user names and passwords on other web sites. Any user who is found to violate
this rule will immediately have their account suspended without recourse to refund
of any monies previously paid to "the company".
10. PASS Protection / PASS Protection Plus In order to be eligible
for your money back or the free re-sits which could be provided by PASS Protection
/ PASS Protection Plus you just need to score 90% or more in all of our topic tests
and pass 10 mock theory tests before your actual test to show us you are fully prepared.
If you fail the multiple choice questions part of the test after meeting the above
criteria and you scored at least 35 out of 50 in a car or bike test or 70 out of
100 in an ADI Part 1, LGV or PCV test, and you scored at least 40 out of 75 in a
car or bike hazard perception test and you scored at least 52 out of 75 in an ADI
Part 1 hazard perception test and you scored at least 60 out of 100 in an LGV or
PCV hazard perception test, just send your original failure document to us for processing.
If the required conditions have been met we will either refund our fee or pay for
the re-sits for you depending on the subscription type you have purchased.
Any bookings will be made at times to suit you.
You cannot claim if you fail to take the test for any reason or if your use of our
site or your results do not meet the above criteria.
NOTE: LGV and PCV Driver CPC Tests and Working Hours and Tachographs tests do not
qualify for PASS Protection or PASS Protection Plus.
11a. Refunds If within 24 hours of purchasing a subscription you change your
mind, we will provide you with a full refund providing you complete our
customer refunds survey and you have not answered 10% or more of the
multiple choice questions and hazard perception videos (Car, Bike, ADI Part
1, LGV and PCV) or completed 10% or more of the CPC Case Studies.
11b. Refunds If after having purchased a subscription you change
your mind within 7 days of purchase we will provide a full refund providing the
account has not been used.
Who we are:
Theory Training Solutions Ltd trading as
DrivingTheory4All.co.uk and BookTheoryTests.co.uk
We provide online training for the DVSA theory tests as well as a book and subscribe
service where we manage your test booking as well as provide you with all of the
learning material needed to pass your test with full support. We are licenced by the
Driver and Vehicle Standards Agency (DVSA) under a Crown Copyright agreement to
reproduce the latest revision questions, answers, explanations and hazard perception
videos for the car, bike, ADI Part 1, LGV and PCV theory tests.
Our address is:
THEORY TRAINING SOLUTIONS LTD
Lodge House
Lodge Lane
Colchester
CO4 5NE
Company registration number: 6910515
VAT number: GB 980074712