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Correct!

You arrive at the scene of an incident. How should you deal with someone who is hysterical?

Talk to them quietly and firmly
Correct answer
Let them wander off to calm down
Restrain them physically
Shout loudly to get their attention

DVSA theory test explanation

A person who's hysterical may do things that you wouldn't expect. Try to keep the distressed person calm and safe until the emergency services arrive.

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