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Correct!

At the scene of an incident, a person has become hysterical. How should you calm them down?

By leaving them to quietly recover
By engaging them in banter
By giving them a hot drink
By talking to them quietly and firmly
Correct answer

DVSA theory test explanation

Someone who has been involved in or witnessed a crash will not be in the mood for humour. The best way to calm them is by remaining calm yourself, and talking quietly and firmly to them.

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