At the scene of an incident, a person has become hysterical. How should you calm them down?

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At the scene of an incident, a person has become hysterical. How should you calm them down?

By talking to them quietly and firmly

Correct answer

View DVSA explanation

DVSA explanation

Someone who has been involved in or witnessed a crash will not be in the mood for humour. The best way to calm them is by remaining calm yourself, and talking quietly and firmly to them.

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